Introduction
Active Care Transit ("we", "us", "our") provides non-emergency medical transportation (NEMT) services across Virginia. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
- Contact information: name, phone number, email, and address when you book a ride or contact us.
- Health & mobility details: limited clinical or mobility information necessary to provide safe transport (e.g., wheelchair, stretcher requirements).
- Usage data: booking logs, service dates, and GPS tracking while on service (for operational and safety purposes).
How We Use Your Information
We use personal data to:
- Provide and manage transport services and bookings;
- Coordinate care with medical facilities when required;
- Process payments and billing;
- Improve service quality and safety; and
- Comply with legal obligations.
Legal Basis & Consent
Where required, we rely on your consent to process sensitive or health-related information relevant to providing safe transport. For routine contact details and service performance we rely on contract performance and legitimate interests.
Sharing & Disclosure
We may share limited information with:
- Healthcare providers for coordinated transport;
- Billing and payment processors;
- Regulatory or law enforcement authorities when required by law.
Data Retention & Security
We retain personal information only as long as necessary for service delivery, billing, or legal compliance. We implement administrative, technical, and physical safeguards to protect data.
Cookies & Tracking
Our site uses minimal cookies for performance and analytics. You can manage cookie preferences through your browser settings.
Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at inquiries@activecaretransit.com or call 276-623-7970.
Children
Our services are not directed to children. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this policy. Material changes will be posted on this page with an updated effective date.
Contact
For privacy questions: inquiries@activecaretransit.com
31157 Lee HWY Unit D, Glade Spring, VA 24340